Delivery, Returns, Payments, Help and Tips

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Isle Of Wight Deliveries available island wide       UK mainland can be arranged on request

Full island wide delivery available. we deliver all items ourselves on Wednesdays and Fridays between 12pm and 5pm

Don’t forget your coupon code ( iowsps ) for a 5% discount every time you shop online

Shanklin pets Guarantee

If you have not shopped with us before you can shop in confidence and rest assured that our service is second to none. We offer thousands of top brand pet products at great prices from our wholesalers vital pet products, come in and collect from our 8ft by 90ft shop, or delivered direct to your door.

So why shop anywhere else when shanklin pet stores can offer you everything you will ever need to take care of your family of pets.

Deliveries for isle of wight

Shanklin pet stores top tip, for quickest deliveries the best days to order are Mondays and Wednesdays.

We order most items direct from our suppliers due to having a small shop, orders with items we need to order in will be delivered on Wednesdays and Friday between 1pm and 5pm, on placing an order with us we will contact you and let you know the delivery day we can do, Orders placed between Thursday and Monday will have wednesday delivery and orders placed between Tuesday and Wednesday will have Friday delivery

In store items can be delivered same day if ordered before 12pm Monday to Friday

Frozen items and some manufacturer direct items may take up to 4 working days to deliver. Items will only be left in a stated safe place or handed over at the door, if no one is in, and no safe place has been stated on a delivery note or by email, items will be returned to our store.

FREE delivery on all orders over £20.00,  Orders under £20.00 charged at £2.50

Mainland delivery

Mainland UK orders can be placed if shanklin pet stores has agreed to them by phone or email, please contact us before trying to placing an order with us. All mainland UK delivery’s will be charged P&P that will be worked out for each delivery after contacting us.

Returns

If your not 100% satisfied, or the product does not fit correctly, if told on the day of delivery (when our delivery drive Andy is still with you) or on the day of collection (IOW only), we are always happy to refund the same day, or exchange your products as soon as possible depending on our wholesalers delivery dates. (read deliveries section for waiting times) All other returns must follow returns process stated on the terms and conditions page.

Click and Collect

Please allow up to 24 hours for in store items. Frozen items and some manufacturer direct items may take up to 4 working days to arrive. We will then contact you when your order is ready.

Please also see our Terms and Conditions and our Privacy and Cookie Policy

Payments

Payment for purchases can be taken online or by telephone. We use PayPal for all online card transactions, you don’t need a PayPal account to use this feature. By telephone we use our in store Transax chip and pin card reader, we accept all major debit and credit cards, our website and card reader are fully secure and we are fully PCI compliant.

You can also come in and see us to arrange payments, delivery’s and collections.

Phone Orders

When ordering by phone from our website, we will ask you for an SKU code, this is due to the amount of similar products on our website, this way we wont make any mistakes on your order, SKU codes are located by clicking on the product you wish you order, it is found just under the “add to cart” button.

Help and tips

Our search engine can sometimes be temperamental, sometimes adding a “s” can change the search from finding four items to finding four pages, (e.g. tennis ball and tennis balls or butcher and butchers) if you have tried this and still cant find what you are looking for, the easiest way to search is to use the category drop down box, this way you can quickly see everything in a whole section we sell (i.e. dry adult james wellbeloved  or cat scratchers), if you still haven’t seen what your looking for don’t hesitate in contacting us by phone, or by email.

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