Isle Of Wight Trader Approval Scheme has welcomed shanklin pet stores aboard
In response to concerns about ‘rogue traders’ which are often highlighted in the media, Local Authority Trading Standards Services have taken ground-breaking steps by developing Trader Approval Schemes. The Isle of Wight Trader Approval Scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.
The terms and conditions of the Approved Trader Scheme define the minimum standards required of members. Membership of the scheme requires businesses to adhere to the terms and conditions of the Approved Trader Scheme. These minimum standards have been designed to ensure that member businesses are equipped to deliver good customer service, together with the right and proper personal approach by each and every member of staff.
In order to become a Isle of Wight Trader Approval Scheme member, a business needs to apply to join the scheme and then must pass a set of tailored background checks. Membership of the scheme is not given lightly; amongst the checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law and the schemes terms and conditions. Criminal records disclosure may also be required in some circumstances. It is also essential that the business does not cold call on customers.